Privacy Policy

Last updated: April 8, 2026

This Privacy Policy describes how Kindred Home ("we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our platform, services, and related features available at kindredhome.eu. By using our services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you create an account, enroll in a course, contact us, or otherwise interact with our platform. This may include:

Full name and email address
Password and account credentials
Billing and payment information
Profile details and preferences
Messages and communications submitted through our platform

1.2 Information Collected Automatically

When you use our platform, we automatically collect certain technical and usage data, including:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, features used, and time spent on the platform
Referring URLs and navigation paths
Device identifiers and session data
Log files and error reports

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to maintain sessions, remember preferences, analyze usage patterns, and improve our services. You may configure your browser to refuse cookies, though some features of the platform may not function correctly as a result.

1.4 Information from Third Parties

We may receive information about you from third-party services, such as payment processors, authentication providers, or analytics partners, where you have authorized such sharing or where permitted by applicable law.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account and provide access to our services
To process transactions and send related confirmations and receipts
To deliver course content, track progress, and issue completion records
To respond to your inquiries and provide customer support
To send service-related notices, updates, and administrative messages
To send promotional communications where you have given consent or where permitted
To analyze usage and improve the functionality and content of our platform
To detect, investigate, and prevent fraudulent or unauthorized activity
To comply with legal obligations and enforce our terms

3. Legal Basis for Processing

We process your personal information on the following legal grounds:

Contract performance: Processing necessary to fulfill our obligations when you use our services
Legitimate interests: Processing that serves our reasonable business interests, such as improving our platform and preventing misuse
Consent: Processing based on your explicit consent, which you may withdraw at any time
Legal obligation: Processing required to comply with applicable laws and regulations

4. Sharing of Information

4.1 Service Providers

We share information with trusted third-party vendors and service providers who assist us in operating our platform. These parties are contractually bound to use your information only as directed by us and in accordance with this policy. Categories of service providers include:

Cloud hosting and infrastructure providers
Payment processing services
Email delivery and communication platforms
Analytics and performance monitoring tools
Customer support software

4.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with other parties when you have explicitly consented to such sharing.

4.5 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide services to you. We also retain data as necessary to comply with legal obligations, resolve disputes, enforce agreements, and maintain accurate business records. When your information is no longer required for these purposes, we will delete or anonymize it in a secure manner.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you suspect unauthorized access to your account, please contact us immediately at support@kindredhome.eu.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Restriction: Request that we limit the processing of your information in certain circumstances
Portability: Request a machine-readable copy of your information to transfer to another service
Objection: Object to processing based on legitimate interests or for direct marketing purposes
Withdrawal of consent: Withdraw previously given consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@kindredhome.eu. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our platform is not directed to children under the age of 16. We do not knowingly collect personal information from individuals under this age. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, please contact us.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. When transferring personal information across borders, we take steps to ensure that appropriate safeguards are in place to protect your information and that such transfers comply with applicable data protection laws.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform, as we have no control over their practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notification to your registered email address. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Company: Kindred Home
Email: support@kindredhome.eu
Phone: +1 416 830 0575
Address: 77 Royal Orchard Dr, Brampton, ON L6X 4M4, Canada
Website: kindredhome.eu